Terms, Policies, and Privacy Statement

At Crystal Clear Counseling, LLC, we are committed to providing high-quality mental health services while protecting your privacy and ensuring ethical practice. Please review our terms, policies, and privacy statement carefully.


Terms, Policies, & Privacy


Confidentiality

We adhere strictly to HIPAA regulations and respect your privacy. Information shared during therapy is confidential, with exceptions required by law:

  • Risk of harm to self or others
  • Suspected child or elder abuse
  • Court orders or legal requirements


We will discuss these situations with you whenever possible before taking action.


Informed Consent

Before beginning therapy, you'll receive an informed consent document outlining:

  • The nature of the therapy process
  • Your rights and responsibilities
  • Limits to confidentiality
  • Potential risks and benefits of treatment


We encourage you to ask questions to ensure full understanding.


Cancellation Policy

We require 24 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a fee.


Payment and Insurance

Payment is due at the time of service unless otherwise arranged. We accept major credit cards and HSA/FSA cards. We process insurance claims for in-network providers. Contact us to verify coverage and discuss fees.


Emergency Policy

In a psychiatric emergency, call 911 or go to the nearest emergency room. We are not available outside scheduled sessions but will provide emergency resources during initial sessions.


Telehealth Services

We offer secure, HIPAA-compliant telehealth sessions. While effective, be aware of potential limitations like technical issues or reduced non-verbal cues.


Privacy Policy

Information Collection and Use

We collect personal and health information necessary for your treatment, including:

  • Contact information
  • Medical history
  • Current symptoms and concerns
  • Treatment progress notes

This information is used solely for providing and improving our mental health services.


Information Protection

We implement strict security measures to protect your personal and health information:

  • Encrypted electronic health records
  • Secure, HIPAA-compliant telehealth platform
  • Limited access to authorized personnel only
  • Regular security audits and updates


Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Information may be shared only:

  • With your explicit consent
  • To other healthcare providers involved in your treatment
  • As required by law


Your Rights

You have the right to:

  • Access your health information
  • Request corrections to your records
  • Receive an accounting of disclosures
  • Request restrictions on certain uses and disclosures
  • Obtain a paper copy of this privacy notice


Changes to Privacy Policy

We may update our privacy policy periodically. Any changes will be posted on this page with a revised effective date.


Contact Information

For questions about our privacy practices, please contact:

Crystal Clear Counseling, LLC.

By engaging in services with Crystal Clear Counseling, you acknowledge that you have read, understood, and agree to these terms, policies, and privacy statement. If you have any questions or concerns, please discuss them with your therapist.


Last updated: September 2024